Did you hear the one about the lady who came through the drive thru? Seems like most of my posts are starting off in this vein, but hey, I spend a good chunk of my time in a drive thru window so perhaps it’s okay. So, really, this lady came through the DT yesterday. She [...]
Posts Tagged ‘Ordering’
The Green Apron Gives Medical Advice
Posted in Drive-Thru, Starbucks, tagged Customer Quote, DT Window, Green Apron, Ordering, Things Customers Say on March 3, 2010 | 1 Comment »
Mind Reading 101
Posted in Drive-Thru, Starbucks, tagged Drive-Thru, DT Window, Mind Reader, Ordering, People Wear Me Out on January 28, 2010 | 3 Comments »
Just an average day over the drive-thru headset with a loveable customer. Me: Hello! Welcome to Starbucks! Confusion: HI! I WANT A TEA! WHATKINDOFTEAISITTHATILIKE? (Pause…..) Me: Umm, dunno. Never seen you before. Would you like an iced tea or hot tea? Confusion: IT COMES EITHER WAY! IT’S BERRY! BUT I WANT ICED. Me: Okay, well [...]
Welcome to STARBUCKS
Posted in Drive-Thru, Starbucks, tagged Customer Quote, Drive-Thru, Drive-Thru Etiquette, Ordering, Pickles, Sandwiches, Things Customers Say on January 3, 2010 | Leave a Comment »
If you ever come through our DT lane, chances are you’ll be greeted with a “Welcome to Starbucks.” This friendly little greeting serves the dual purpose of 1) being welcoming and 2) letting you know where you are. We had a lady come through today inquiring about our sandwiches. Barista Bobby went through our available [...]
Pro Tip
Posted in Starbucks, Tweetbits, tagged Coffee Shop, Ordering, Pro Tip, Starbucks, Things Customers Say on December 29, 2009 | Leave a Comment »
When I ask, “What size?” the answer is not “decaf”. If I repeat the question 2x more, the answer will still not be “decaf.”
Customer Quote of the Day
Posted in Starbucks, Tweetbits, tagged Coffee Shop, Customer Quote, Ordering, Starbucks, Things Customers Say on December 18, 2009 | Leave a Comment »
“I’d like a bit of water. Do you have anything to put it in?”
Pro Tip
Posted in Starbucks, Tweetbits, tagged Coffee Shop, Drive-Thru, Drive-Thru Etiquette, Ordering, Pro Tip, Starbucks on December 14, 2009 | Leave a Comment »
We love to make french presses for our customers but not when they are in the drive-thru.
Starbutts
Posted in Starbucks, Tweetbits, tagged Drive-Thru, DT Window, Ordering, Starbucks, Starbutts on March 4, 2009 | Leave a Comment »
Having fun welcoming folks to ‘Starbutts’ this morning. Nobody even notices and I just get to enjoy myself. Win/win!
People Just Don’t Listen
Posted in Starbucks, tagged Drive-Thru, DT Window, Ordering, People Wear Me Out, Starbucks, Starbutts on February 10, 2009 | Leave a Comment »
Here’s my typical greeting at the DT speaker: “Hi! Welcome to Coffee Shop! My name is Carrie! Can I get you a ——–?!” I say this minimum hundred times per shift. As you might guess, I get tired of suggesting Tea Infusions, Hot Sandwiches, and Caramel Macchiatos, so every once in a while I like [...]
He’ll have the Zucchini
Posted in Starbucks, tagged Awkward Encounters, Dog, Ordering, Overshare, People are Insane, Starbucks, Things Customers Say on July 21, 2005 | Leave a Comment »
A lady came in yesterday and asked for a tall coffee and a slice of the zucchini walnut loaf. Without any prompting, she added that the loaf was for her schnauzer. I followed her gaze out the window and, sure enough, there was a schnauzer sitting in a patio chair, grinning stupidly. She laughed and [...]
