Here’s my typical greeting at the DT speaker: “Hi! Welcome to Coffee Shop! My name is Carrie! Can I get you a ——–?!” I say this minimum hundred times per shift.
As you might guess, I get tired of suggesting Tea Infusions, Hot Sandwiches, and Caramel Macchiatos, so every once in a while I like to switch it up, you know, play with folks a bit. The trouble is, people are so trained to ignore the first words out of my mouth that most of the time they don’t even register what I say (unless I am using a strange tone of voice, which I also like to do sometimes).
In honor of the impending severe weather warnings today, I suggested an “Iced Venti Hail Storm” to a customer. What did she say? “Um, no, I’d like a two-pump nonfat mocha with six splendas. Grande.”
To another, “Would you like to try our new Tornado Tea Infusion?” In reply, “I don’t think so…”
So, here’s the moral of the story and lesson #1 in DT etiquette: Next time you roll into a DT, pause and listen to the person. They may be dull, monotone, and hating their jobs, or, they may be overly perky and obnoxious. Either way, don’t ignore them. It’s not nice.
Stay tuned to future posts for my Official Drive Thru Etiquette Guide. It’s sure to be educational and annoying!