Mind Reading 101

Just an average day over the drive-thru headset with a loveable customer.

Me: Hello! Welcome to Starbucks!

Confusion: HI! I WANT A TEA! WHATKINDOFTEAISITTHATILIKE? (Pause…..)

Me: Umm, dunno. Never seen you before. Would you like an iced tea or hot tea?

Confusion: IT COMES EITHER WAY! IT’S BERRY! BUT I WANT ICED.

Me: Okay, well we have a green tea, black tea, or passion tea that come iced.

Confusion: NO!

Confusion: IT’S BERRY!

Me: Ummm, maybe our Berry Blossom tea? It’s the only tea we have with “Berry”.

Confusion: NooooooooooooTHAT’S NOT IT.

Me: We have Orange Blossom, Calm, Passion, Refresh, Zen, Awake, Chai…

Confusion: CHAI!

Me: Oh, you want a Chai Tea?

Confusion: IT’S CALLED A BERRY CHAI! YEAH, I WANT THAT!

Me: I’m terribly sorry, ma’am, but the Berry Chai was a seasonal drink and we don’t have it anymore.

Confusion: REALLY? I LOVED the BERRY CHAI!!!!!!

Me: Well, you must not have been to see me in awhile because we haven’t had the Berry Chai in over a year.

Confusion: OH. WELL THAT’S BECAUSE I USUALLY DRINK THOSE FRAPP-UH-CHINOS WHEN I COME.

Me: Okay.

Confusion: WELL GIVE ME ONE OF THOSE MOCHA FRAPP-UH-CHINOS! WITH NO WHIP CREAM!

Me: Yes, ma’am. I’ll get that ready for you. Come on down to the window.

Confusion: I CAN’T BELIEVE YOU DON’T HAVE BERRY CHAIS NO MORE.

Confusion: DO YOU THINK THEY’LL BRING THOSE BERRY CHAIS BACK?

Me: Are we still having this conversation? I don’t know, but you can always go to the Starbucks website and let them know how much you love it and you’d like to see it again.

Confusion: Did you get NO WHIP CREAM ON THAT FRAPP-UH-CHINO?

Me: I’m not deaf. Yes, ma’am.

She finally came to the window and, believe it or not, she was still not finished discussing how wonderful the Berry Chai was, although she hadn’t attempted to order one in over a year. She also confirmed 2x more that I was not putting whip cream on her beverage. Check.

Advertisements

3 thoughts on “Mind Reading 101”

  1. I love it! Reminds me of those great, “Oh, I wanted that iced” customers who only clue you in after you’ve handed them a hot drink. If only Starbucks could do some sort of promotion – not about getting it “your way”, etc. etc. etc. – but about simply being organized and prepared before you approach the point-of-sale!

  2. This post is actually the best on this laudable topic. I concur with your points of view and will eagerly look forward to your approaching updates. Saying thanks will not just be enough, for the wonderful clarity in your writing. I will at once grab your rss feed to stay in the loop of any updates. Admirable work and best of luck in your life!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s