Ooooh, the shenanigans people were up to this weekend! Here’s the highlight reel:
1) Dear Annoying Phone Borrower, just because we let you use our phone every time you come in does NOT mean it’s ok to borrow the phone while sitting in your car at the DT window. (He wanted to place a call to see what his friends wanted since he was here – with our phone. Really?) Consider this:
- See those cars piling up behind you? They are thinking hateful thoughts about you!
- See these baristas with their jaw hanging open? They are stunned beyond words and are also thinking hateful thoughts!
- See those ads for cell phones all over the city? You need one! If you have enough money to come to Starbucks all the time, you have enough to pay your own phone bill.
2) Dear Construction Man Working in the Shop Next Door, no you may not turn off our water for a half hour so you can do your job. We require water to do ours!
3) Dear Santa Double, it is disturbing when you make dirty jokes to the barista at the register.
4) Dear Herd of High School Students Who Hover in Front of the Register But Don’t Order for Eight Minutes, you are nowhere near as cool as you imagine. The only thing that unnerves me more than you approaching are Herds of Hot Chocolate-Drinking Shoppers on Black Friday.
5) Dear Wife of Unknown Former Starbucks Employee, thank you for randomly delivering a pound of Sharpies through the DT window. You gave me hope for the goodness of humanity and the strength to serve all the others.
Where is my store located? It’s a big secret! But I’ll give you a hint: There’s snow on the ground.
Oh wait, that’s not a good hint because it appears there’s snow in the ground in all 50 states. No kidding!
To commemorate Flurry Friday, I did three things:
1) Use the mysterious “Snow” button on the middle console of my SUV. I have no idea what this accomplished, but it was fun to push.
2) Attempt to do donuts in the back parking lot at 6am. Too much snow and (mysteriously) too much traction made this anticlimactic (I tried it both with and without the “Snow” button option).
3) Attempt to build a snow man without the benefit of gloves. Cold hands made this attempt a little anticlimactic as well. Apparently oatmeal cups do not a good hat make.
Though I have not specifically addressed how customers should behave in the DT in snowy conditions, I have covered certain inclement weather procedures in a previous post. Today I feel it necessary to add a rule to this list. It never occurred to me to add this particular rule before, but then, nobody’s ever CROSS-COUNTRY SKIIED down my drive-thru lane.
You think I’m kidding.
She with skis. He with snowshoes. They were a cute couple. But just because you’re cute doesn’t mean it’s safe to ski in the lane. Just sayin.
Pro tip: For optimal results, never ever call your barista a “clucking witch” or anything similar. This will not endear her to your cause, especially if your cause is trying to pass a counterfeit bill.
Starbucks’ policy is to not accept payment with large bills. This shouldn’t come as a surprise- you’d be hard-pressed to find any fast food joint that’d let you buy tacos with a Benjamin. Even still, this policy has a tendency to annoy two types of people: Middle-aged white women driving large SUV’s and scammers. All others will reasonably attempt another form of payment or abandon their caffeinated cause.
I’ll discuss MAWWDLSUV’s another time, but for now, let’s talk about the scammer… This fella barrels through my DT with his young kid in the passenger seat when my sweet little barista sweetly informs him that we don’t accept $100’s. In response to this information, he yells out crowd favorites, such as “WHAT, DO Y’ALL NOT TAKE AMERICAN MONEY HERE?” and “JUST TAKE YOUR KEYS AND OPEN THAT LITTLE DRAWER AND GIVE ME SOME CHANGE!” He then proceeds to call my barista an unflattering name and squeal off. Uh, buh bye.
After leaving my store, turns out he went to a nearby Starbucks (passing at least three banks, any of which would have gladly broken his bill) and tried to get them to take his AMERICAN MONEY, too. Can we say, red flag? When his request is denied there he proceeds to loudly cuss the ENTIRE STORE (in front of his child, who probably would have been better off unattended in a running vehicle). After loudly accusing every partner, every customer in line, and every customer in the store of being a CLUCKING WITCH (or a MOTHER CLUCKER, depending on the insultee’s gender), he storms out to take his business elsewhere. Again, buh bye.
All of that story to say, my Green Apron and I will do MANY things when asked kindly (or heck, even up to semi-rudely). I *might* even break a large bill or buy your coffee for you if I’m feeling benevolent and you don’t set off my inner scammer sensor (which is well-honed and toned). But call just one of my fellow Green Aprons a wordy dird and you’re not getting squat. (And when I say “you”, I mean that figuratively as I know that you you would never do such a thing).
Welcome to the first tutorial in my series of How Not to Get Hired at Starbucks. Just think of me as your learning coach for the day and let’s get this journey started!
Today’s topic: Turning In An Application
Before you can be considered for employment, it is a MUST to turn in an application. Sounds easy, but you might be startled to find out how many would-be employees don’t understand the basic rules involved.
Here are some major pitfalls to avoid:
- It is never OK to turn in an application through the DT Window. If you cannot be bothered to get out of your car and walk in, chances are you cannot be bothered to be a good employee.
- Slightly less offensive, but still not OK is walking in but failing to get off your cell phone and dangling your application in my direction. If you cannot make eye contact or offer a basic greeting when meeting a potential employer, chances are you will not be able to deliver these courtesies to a customer.
Other minor errors in judgment that could lead to your application not getting the attention it deserves:
- Getting your mother to turn in an application on your behalf.
- Borrowing the store’s only pen* to fill out your application. (Be prepared with a writing utensil!)
- Forgetting to return the only pen* when you’ve finished.
- Dressing inappropriately (I realize “professional attire” is relative when it comes to a coffee shop, but it never bodes well for an applicant to be showing his/her underwear).
- Announcing that you “hate coffee but sure could use a job.”
This is certainly not an exhaustive list of scenarios to avoid but is definitely a good place to start. For our next lesson we’ll be discussing how to fill out an application. You won’t wanna miss it!
* I realize a store should always have multiple pens on hands, but sometimes they disappear and the One Pen Left Standing becomes as valuable as its weight in gold.
True story: Lots of people want to work for Starbucks. Maybe it’s the glamorous Green Apron, maybe it’s the free coffee and health benefits, or maybe it’s the chance to contribute to this blog. Who knows? What I do know after six plus years of working in caffeinated bliss is there are sure-fire ways to make certain you’re not considered for the Next Top Barisa.
If you ever come through our DT lane, chances are you’ll be greeted with a “Welcome to Starbucks.” This friendly little greeting serves the dual purpose of 1) being welcoming and 2) letting you know where you are.
We had a lady come through today inquiring about our sandwiches. Barista Bobby went through our available selections and Customer Cathy decided on the Turkey & Swiss. That is, until she asked about pickles and found out we didn’t have any. You don’t have PICKLES IN THERE, says she? Nope, no pickles. Isn’t this a Sandwich Shop? You remember when I welcomed you to Starbucks 30 seconds ago? No ma’am, you’re at STARBUCKS . Would you still like the Turkey & Swiss without pickles? No.
We love to make french presses for our customers but not when they are in the drive-thru.