If you ever come through our DT lane, chances are you’ll be greeted with a “Welcome to Starbucks.” This friendly little greeting serves the dual purpose of 1) being welcoming and 2) letting you know where you are.
We had a lady come through today inquiring about our sandwiches. Barista Bobby went through our available selections and Customer Cathy decided on the Turkey & Swiss. That is, until she asked about pickles and found out we didn’t have any. You don’t have PICKLES IN THERE, says she? Nope, no pickles. Isn’t this a Sandwich Shop? You remember when I welcomed you to Starbucks 30 seconds ago? No ma’am, you’re at STARBUCKS . Would you still like the Turkey & Swiss without pickles? No.